RETURN & REFUND POLICY

Your Satisfaction is Our Priority 🐨

At Bamboopo LLC, we take immense pride in ensuring that our plush companions become cherished parts of your family. However, if you find that your purchase doesn’t quite spark joy, we’re here to help.

  1. Return Policy
  • Time Frame: You can return your purchase within 30 days of receiving your order.
  • Condition: Items must be in their original, unused condition, with all tags attached and in their original packaging.
  • Exceptions: Sale items or promotional purchases may have different return policies, which will be clearly stated on the product description page.
  1. Refund Policy

Once we receive and inspect your return:

  • Full Refund: If your returned item meets our criteria, you’ll receive a full refund to your original payment method.
  • Partial Refund: There may be situations where only partial refunds are granted. For instance, if the item is not in its original condition, is damaged, or has parts missing.
  1. How to Initiate a Return
  • Email us at support@bamboopo.com with your order number and reason for the return.
  • Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to send back the item.
  1. Shipping Returns
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
  • It’s recommended to use a trackable shipping service or purchase shipping insurance. We can’t guarantee that we will receive your returned item without it.
  1. Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

  1. Exchanges

At this time, we only offer refunds and not exchanges. If you require a different item, please place a new order on our website.

  1. Damaged or Defective Items

If your item arrived damaged or has a manufacturing defect, please contact us immediately at support@bamboopo.com. We will prioritize resolving the issue for you.

  1. Questions & Concerns

For any further queries or to clarify any aspect of our Return & Refund Policy, don’t hesitate to reach out to us at:

We appreciate your trust in Bamboopo LLC and strive to ensure every plush lover in the USA has a delightful experience with us.

Warm wishes,

The Bamboopo Team 🐻